DEEN

Privacy Policy

We process and use your personal data based on your consent, contractual agreements, or legal obligations. Where no contractual relationship exists, processing may also occur based on our legitimate interests, in compliance with applicable legal provisions.
We only collect personal data that is necessary for the execution and handling of our services or that you have provided to us voluntarily.

1. Website

Server Log Files

Beim Besuch der Website erhebt und speichert der Webserver aWhen you visit our website, the web server automatically collects and stores certain information in so-called server log files, which your browser transmits automatically. This may include:

  • IP address or hostname
  • Browser type and version
  • Operating system
  • Referrer URL (previously visited page)
  • Date and time of the server request
  • Pages accessed
  • Duration of visit
  • Language settings
  • Internet service provider (ISP)

This processing is carried out to maintain the technical operation and IT security of the website (legitimate interest according to Art. 6(1)(f) GDPR).

The operator reserves the right to review the log files retrospectively if there are specific indications of unlawful use.

Cookie Banner & Consent Management

When you access our website, a cookie banner is displayed allowing you to choose whether to accept certain cookies and services. Your selection is stored for future visits.

The following data may be processed:

  • Your IP address (anonymised)
  • Timestamp of consent
  • Browser information
  • URL of the visited page
  • Consent status (accepted or declined)

Storage is based on our legal obligation under Art. 6(1)(c) GDPR in conjunction with § 96(3) TKG 2003, to prove cookie consent. Your choice is stored for 12 months or until you delete cookies in your browser.

Cookies

Our website uses technically necessary cookies to provide basic site functions and improve user experience.

These cookies do not store personal data and do not require consent under § 96(3) TKG 2003.

Examples include:

  • Session cookies for navigation or language preferences

You can configure your browser to inform you about cookie usage, allow cookies only in individual cases, or block them entirely. Disabling cookies may limit the functionality of the website.

2. Contact Form or Email

If you contact us via the contact form or by email, the personal data you provide (name, email address, address, telephone number, company, message) will be processed for the purpose of handling your request. The legal basis for this processing is either legitimate interest or your consent.

3. Data Sharing

To fullfil your request, it may be necessary to share your data with third parties (e.g. service providers or processors). Such transfers are carried out solely in compliance with GDPR, particularly to execute the contract or based on your consent.

Some recipients may be located outside the European Union (EU) or European Economic Area (EEA). If the country does not have an adequate data protection level as defined by the EU Commission, we will only transfer your data to recipients who have signed EU Standard Contractual Clauses (SCC) in accordance with the GDPR.

4. Data Security & Retention

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or manipulation. These measures are regularly updated to reflect the current state of technology.

However, please note that transmitting information over the internet carries inherent risks. Despite our safeguards, data you send online may be unlawfully accessed or used by third parties (e.g. through hacking, interception of faxes or phone calls). We assume no liability for such incidents beyond our control.

We retain personal data only as long as necessary to fulfil contractual or legal obligations and to defend against possible liability claims. Inquiries submitted via the contact form or email are stored for six months to process potential follow-up questions, unless longer retention is legally required.

5. Your Rights

You have the right to:

  • Access your stored data
  • Rectify incorrect data
  • Request deletion (unless subject to legal retention)
  • Restrict processing
  • Data portability
  • Withdraw consent
  • Object to processing (Art. 21 GDPR)

If you believe your data is being processed in violation of data protection law, you may contact us or file a complaint with the Austrian Data Protection Authority:

Austrian Data Protection Authority
Barichgasse 40–42
1030 Vienna, Austria
Web: www.dsb.gv.at

6. Contact for Data Protection Matters